Delivery area and price
New orders are delivered to Canadian addresses only. You may select landscapes anywhere in the world and browse from any country. Shipping within Canada is included in the quoted ring price. Applicable sales tax and the final CAD total are displayed before payment. We do not add an undisclosed mandatory handling or delivery fee.
Making time and delivery time
The current estimated time to dispatch is 6 to 8 weeks. For an order with a physical size selected at payment, the estimate runs from successful payment. For size later, production waits for your final size confirmation; the displayed estimate is 6 to 8 weeks after you send your size. We will tell you about any resulting change to the delivery schedule and seek agreement to a revised date. Customer information requests do not remove statutory cancellation rights.
Dispatch means handing the parcel to the carrier, not delivery to your address. Transit time is additional. This draft has no confirmed carrier, service or transit estimate; those delivery details must be disclosed before the final policy is used for sales. Tracking will be provided at dispatch. An estimated dispatch window is not a guarantee of arrival for a birthday, wedding or other event; obtain an express delivery commitment before relying on a particular date.
Delays and inability to deliver
If we cannot dispatch within the window agreed for your order, we will explain the delay and offer a revised date. You may choose to wait or cancel the unshipped order for a full refund, including applicable tax, even if production has begun. Silence does not approve a revised date. If we cannot fulfil the order, we will cancel and refund it.
Dispatch and a tracking status do not remove rights concerning actual delivery. Provincial or territorial law may allow cancellation for late or missing delivery, or where required delivery information was not supplied. Those rights and legal refund deadlines prevail over this policy. We will work with the carrier to investigate a lost, damaged or missing parcel and provide the remedy required by law.
Address, receipt and redelivery
Check the recipient name, complete street or delivery address, unit number and postal code before paying. Contact us immediately to request a correction. We will confirm whether it can be made; a request does not mean a dispatched parcel can be redirected. We remain responsible if we use the agreed address incorrectly.
If a failed delivery is caused by inaccurate address details you supplied, refusal of a properly addressed delivery or failure to collect it, we will contact you about available options. We may ask you to pay reasonable actual redelivery costs only where the law permits and after explaining the cost; no automatic penalty is charged. A carrier scan alone does not resolve a disputed delivery. We do not treat ordinary carrier loss as a customer address error or transfer all delivery risk to you at dispatch.